Términos y Condiciones

Contentido

Premium/Contacless COVERAGE CONTRACT

Hertz

Proa Rent a Car S.L. rents you the vehicle (or, as the case may be, the substitute vehicle) subject to the terms and conditions established in the present contract, which you accept and confirm your compliance with. It is our intention that all the terms of the contract are stated here. Please read them carefully and if you do not understand or agree with any of the points, please let us know before accepting them.

1.- Pick-up and Return.

Proa Rent a Car S.L. delivers the vehicle in good, general and operational condition and free of obvious defects. You are obliged to return it to us in the same condition and with all the documents, parts and fittings to the place indicated and on the date and time indicated in this contract and to pass the corresponding check-in with our staff. In case of failure to comply with your obligations, you authorise Proa Rent a Car S.L. to hold the amounts of the guarantee deposit as a guarantee for the damages or faults that may become evident upon inspection of the vehicle by the company, without prejudice to subsequent charges if the deposit proves to be insufficient. We may take possession of the car again at any time without notice and at your own expense if the vehicle is used in breach of this contract.

2.- Your Responsibility.

The Premium/Contacless cover policy you have contracted relieves you of your responsibility when you have acted diligently and complied with the conditions set out in this contract in accordance with the following terms:

  1. For collision damage (CDW).
  2. For contracted theft protection (TP).
  3. Also included is coverage for damage to glass and tires (GAT) and expenses incurred for the loss of keys.

Failing this, that is to say, in case of any damages or theft when the vehicle is rented, which has come as a result of negligence, irresponsibility or actions in bad faith, you must pay Proa Rent a Car as soon as you are requested, for the amount of the costs, expenses and losses suffered and duly documented by Proa Rent a Car, including but not limited to the cost of repairs, any loss of value, potential loss of rental earnings, such as loss of profit, and towing and storage expenses.

You accept that, in the event of theft or loss, or in the event of serious damage to the vehicle that prevents it from continuing to be driven or its repair being excessively costly or unfeasible, you will have to pay the full market value of the vehicle, which will be set by referring to the retail price in the Ganvam Information Bulletin or similar publication.

You agree that we may charge your credit or charge card for the amount(s) listed above, and that we may charge you for the actual costs of the repair.

You are fully responsible for any damage caused by placing protruding or hanging objects on the vehicle. This liability is not excluded by any exemption or excess amount, nor included in any coverage.

The coverages included in this contract do not, under any circumstances, cover damage caused to the underneath of the vehicle.

The amount of the guarantee deposit will be frozen or charged to your credit or debit card at the beginning of the rental contract (*) as a guarantee in the event of the non-diligent use of the vehicle, according to the terms of this contract. You will be liable even if you do not return the vehicle with a full tank of fuel.

The freezing or charging of the card is done at the office where the vehicle is collected.

Proa Rent a Car S.L. is not responsible for credit and/or debit card payments, and therefore will not reimburse the amounts affected by currency exchange, or other expenses or amounts incurred from banks or the financial commissions of others.

(*) On the date of confirmation of your reservation and acceptance of the present contract PROA RENT A CAR S.L. ONLY ACCEPTS CREDIT CARDS.

3.- Our responsibility.

We are liable for damages suffered by you if they are due to negligence on our part. Nothing in these terms shall exclude or restrict our liability to death or injury resulting from our negligence or other liability which cannot be excluded by law.

4.- Amounts Charged.

All amounts charged which appear at the beginning of the contract are calculated in accordance with our current rates and based on your intended use of the vehicle. Any unauthorised use may result in additional charges as published in our current rate lists. You agree to pay, as soon as required, the following amounts: (a) The rental price and any additional amounts, such as for additional drivers, delivery and collection, collection from a location other than the pick-up location, and taxes. The minimum rental is for one day; a one-day rental is 24 hours from the start of the rental. If the vehicle is returned more than 119 minutes late, we reserve the right to charge an additional amount equivalent to the applicable daily rate. (b) Any amount for damages set out in clause 2. (c) Refuelling/servicing charge if you return the vehicle with less than a full tank of fuel. (d) Any applicable taxes at the current rate. (e) Any amount for hidden damage to the vehicle caused by the customer through fault or negligence and which cannot be detected with the naked eye on return of the vehicle. (f) In the event of the of failure to return the vehicle to the agreed place and if the client is not present at the check-in with the Proa Rent a Car staff, the company is expressly authorised to charge the amount contracted as a deposit to cover any damages that may be revealed, unless this is not sufficient.

All amounts charged are subject to final review at the end of the contract. From this moment you hereby authorise us to deduct the charges resulting from this contract from your credit or charge card account. This includes any reasonable legal fees we incur to collect such charges.

All complaints or objections to the amounts charged must be reported to us no later than 30 days after the final statement is received, and if none are raised the statement is considered correct.

5.- Violation of traffic rules.

You assume full responsibility for fines and any other circumstances arising from the violation of traffic rules, parking orders or prohibitions during the rental for which you are liable. If Proa Rent a Car has to pay such fines, you accept that we may charge your credit or charge card, during the term of the rental agreement or after returning the vehicle, with the amount of the corresponding fine or fines. An administrative charge of 10% of the fine may also be charged to compensate for the administrative work involved.

6.- Compensation.

To the extent permitted by law, you agree to compensate us for any claims relating to the use of the vehicle, any damages suffered by you, including but not limited to fines and other circumstances referred to in clause 5, or any other matters for which you are responsible. We expressly exclude any liability for any damages whatsoever suffered by you or any third party unless we are at fault.

7.- Terms of use.

You must take care of the vehicle and make sure it is locked when not in use, use the correct fuel and put into use the safety mechanisms installed. You must not allow the vehicle to be used:

(a) to carry passengers in exchange for money; (b) to carry goods in exchange for money, except in the case of trucks and vans; (c) to push or tow any vehicle, trailer or other object; (d) to participate in races, rallies, trials or other contests; (e) while the driver is under the influence of alcohol, drugs or any other substance affecting his consciousness or ability to react; (f) in breach of traffic regulations - you are aware that committing any offence against traffic safety constitutes a breach of this contract; (g) if you do not meet the minimum requirements stipulated in our current price list regarding age and possession of a valid driving licence; (h) by any other person who has not been previously authorised by us and included in this contract and who also does not meet the minimum requirements of Proa Rent a Car regarding age and possession of a valid driving licence. In such cases, you are also responsible for the vehicle in accordance with this contract and to compensate us in accordance with clause 6; (i) for driving between the Islands and outside the Islands. In any event, our prior written consent is required for travel outside the Island on which the vehicle is hired; (j) for subleasing; (k) for driving or being driven in restricted areas including, in particular, on airport runways, airport service roads and associated areas. (I) for driving on forest tracks, unpaved roads and other roads which damage the condition of the tyres or are likely to damage the underbody of the vehicle.

8.- Insurance.

For those drivers who use the vehicle with our permission (and exclusively for them) and with an open contract, we provide insurance coverage in accordance with an automobile liability insurance policy, a copy of which will be provided to you upon request. Such a policy meets the minimum requirements of compulsory insurance and protects the owner of the vehicle and/or any authorised driver against legal claims from third parties for injury to persons or damage to property caused by the use of the vehicle. The conditions of the insurance contract, including territorial restrictions, are incorporated as an integral part of this contract.

9.- Accidents.

You must report any traffic accident, loss, damage or theft of the vehicle to the police immediately and to us within 24 hours. You must not admit responsibility or liability in the event of an accident. You must fill in an accident or theft report form upon request. If you do not comply with this request, the Premium/Contacless CDW, TP, GAT and loss of keys cover will be null and void, and you therefore expressly agree to waive your exoneration of any liability.

Your responsibility will then extend to the amount of the costs, expenses and losses suffered and duly documented by Proa Rent a Car, including but not limited to the cost of repairs, any loss of value, potential loss of rental earnings, such as loss of profit, and towing and storage expenses.

You accept that, in the event of theft or loss, or in the event of serious damage to the vehicle that prevents it from continuing to be driven or its repair being excessively costly or unfeasible, you will have to pay the full market value of the vehicle, which will be set by referring to the retail price in the Ganvam Information Bulletin or similar publication.

You also agree to cooperate with us and our insurance company in any investigation or further legal proceedings.

10.- Personal Property.

We are not liable to you or any passenger for loss or damage to property left in the vehicle during the rental period or thereafter. Such property is entirely your responsibility.

11.- Necessary Documentation.

The necessary and essential documentation needed to pick up the vehicle at the office is as follows:

  1. Current national identity card.
  2. Current credit card.
  3. Driving licence of the contract holder and of the authorised drivers if applicable.

You expressly authorise us to charge you a commission of 10% of the total amount of the rental if you are unable to collect the vehicle because of missing or incomplete documentation or because it is not valid.

12.- Cancellation of the reservation.

In case of cancellation of the free reservation, which is made 24 hours in advance, and in the case of prepaid rentals, Proa Rent a Car S.L. is not responsible and therefore will not reimburse the amounts affected by currency exchange or other expenses or amounts incurred from other bank or financial commissions.

For cancellations received with less than 24-hour notice, Proa Rent a Car will charge 100% of your reservation. You expressly accept this charge and agree that your credit or debit card provided will be charged, expressly waiving any claim or legal action against Proa Rent a Car for this charge. Prepaid amounts will not be refunded.

13.- Legislation and Jurisdiction.

It is our intention to resolve conflicts in an amicable manner. If this is not possible, in the event of a dispute the competent courts will be those of the country in which the undertaking is to be performed, the law being that which applies in said country. The contract may be duly formalised in Spanish and in the other languages available. In case of discrepancy between the translated versions of this contract, the Spanish version will prevail.

Thrifty - Dollar

Proa Rent a Car S.L. rents you the vehicle (or, as the case may be, the substitute vehicle) subject to the terms and conditions established in the present contract, which you accept and confirm your compliance with. It is our intention that all the terms of the contract are stated here. Please read them carefully and if you do not understand or agree with any of the points, please let us know before accepting them.

1.- Pick-up and Return.

Proa Rent a Car S.L. delivers the vehicle in good, general and operational condition and free of obvious defects. You are obliged to return it to us in the same condition and with all the documents, parts and fittings to the place indicated and on the date and time indicated in this contract and to pass the corresponding check-in with our staff. In case of failure to comply with your obligations, you authorise Proa Rent a Car S.L. to hold the amounts of the guarantee deposit as a guarantee for the damages or faults that may become evident upon inspection of the vehicle by the company, without prejudice to subsequent charges if the deposit proves to be insufficient. We may take possession of the car again at any time without notice and at your own expense if the vehicle is used in breach of this contract.

2.- Your Responsibility.

The Premium/Contacless cover policy you have contracted relieves you of your responsibility when you have acted diligently and complied with the conditions set out in this contract in accordance with the following terms:

  1. For collision damage (CDW).
  2. For contracted theft protection (TP).
  3. Also included is coverage for damage to glass and tires (GAT) and expenses incurred for the loss of keys.

Failing this, that is to say, in case of any damages or theft when the vehicle is rented, which has come as a result of negligence, irresponsibility or actions in bad faith, you must pay Proa Rent a Car as soon as you are requested, for the amount of the costs, expenses and losses suffered and duly documented by Proa Rent a Car, including but not limited to the cost of repairs, any loss of value, potential loss of rental earnings, such as loss of profit, and towing and storage expenses.

You accept that, in the event of theft or loss, or in the event of serious damage to the vehicle that prevents it from continuing to be driven or its repair being excessively costly or unfeasible, you will have to pay the full market value of the vehicle, which will be set by referring to the retail price in the Ganvam Information Bulletin or similar publication.

You agree that we may charge your credit or charge card for the amount(s) listed above, and that we may charge you for the actual costs of the repair.

You are fully responsible for any damage caused by placing protruding or hanging objects on the vehicle. This liability is not excluded by any exemption or excess amount, nor included in any coverage.

The coverages included in this contract do not, under any circumstances, cover damage caused to the underneath of the vehicle.

The amount of the guarantee deposit will be frozen or charged to your credit or debit card at the beginning of the rental contract (*) as a guarantee in the event of the non-diligent use of the vehicle, according to the terms of this contract. You will be liable even if you do not return the vehicle with a full tank of fuel.

The freezing or charging of the card is done at the office where the vehicle is collected.

Proa Rent a Car S.L. is not responsible for credit and/or debit card payments, and therefore will not reimburse the amounts affected by currency exchange, or other expenses or amounts incurred from banks or the financial commissions of others.

(*) On the date of confirmation of your reservation and acceptance of the present contract PROA RENT A CAR S.L. ONLY ACCEPTS CREDIT CARDS..

3.- Our responsibility.

We are liable for damages suffered by you if they are due to negligence on our part. Nothing in these terms shall exclude or restrict our liability to death or injury resulting from our negligence or other liability which cannot be excluded by law.

4.- Amounts Charged.

All amounts charged which appear at the beginning of the contract are calculated in accordance with our current rates and based on your intended use of the vehicle. Any unauthorised use may result in additional charges as published in our current rate lists. You agree to pay, as soon as required, the following amounts: (a) The rental price and any additional amounts, such as for additional drivers, delivery and collection, collection from a location other than the pick-up location, and taxes. The minimum rental is for one day; a one-day rental is 24 hours from the start of the rental. If the vehicle is returned more than 29 minutes late, we reserve the right to charge an additional amount equivalent to the applicable daily rate. (b) Any amount for damages set out in clause 2. (c) Refuelling/servicing charge if you return the vehicle with less than a full tank of fuel. (d) Any applicable taxes at the current rate. (e) Any amount for hidden damage to the vehicle caused by the customer through fault or negligence and which cannot be detected with the naked eye on return of the vehicle. (f) In the event of the of failure to return the vehicle to the agreed place and if the client is not present at the check-in with the Proa Rent a Car staff, the company is expressly authorised to charge the amount contracted as a deposit to cover any damages that may be revealed, unless this is not sufficient.

All amounts charged are subject to final review at the end of the contract. From this moment you hereby authorise us to deduct the charges resulting from this contract from your credit or charge card account. This includes any reasonable legal fees we incur to collect such charges.

All complaints or objections to the amounts charged must be reported to us no later than 30 days after the final statement is received, and if none are raised the statement is considered correct.

5.- Violation of traffic rules.

You assume full responsibility for fines and any other circumstances arising from the violation of traffic rules, parking orders or prohibitions during the rental for which you are liable. If Proa Rent a Car has to pay such fines, you accept that we may charge your credit or charge card, during the term of the rental agreement or after returning the vehicle, with the amount of the corresponding fine or fines. An administrative charge of 10% of the fine may also be charged to compensate for the administrative work involved.

6.- Compensation.

To the extent permitted by law, you agree to compensate us for any claims relating to the use of the vehicle, any damages suffered by you, including but not limited to fines and other circumstances referred to in clause 5, or any other matters for which you are responsible. We expressly exclude any liability for any damages whatsoever suffered by you or any third party unless we are at fault.

7.- Terms of use.

You must take care of the vehicle and make sure it is locked when not in use, use the correct fuel and put into use the safety mechanisms installed. You must not allow the vehicle to be used:

(a) to carry passengers in exchange for money; (b) to carry goods in exchange for money, except in the case of trucks and vans; (c) to push or tow any vehicle, trailer or other object; (d) to participate in races, rallies, trials or other contests; (e) while the driver is under the influence of alcohol, drugs or any other substance affecting his consciousness or ability to react; (f) in breach of traffic regulations - you are aware that committing any offence against traffic safety constitutes a breach of this contract; (g) if you do not meet the minimum requirements stipulated in our current price list regarding age and possession of a valid driving licence; (h) by any other person who has not been previously authorised by us and included in this contract and who also does not meet the minimum requirements of Proa Rent a Car regarding age and possession of a valid driving licence. In such cases, you are also responsible for the vehicle in accordance with this contract and to compensate us in accordance with clause 6; (i) for driving between the Islands and outside the Islands. In any event, our prior written consent is required for travel outside the Island on which the vehicle is hired; (j) for subleasing; (k) for driving or being driven in restricted areas including, in particular, on airport runways, airport service roads and associated areas. (I) for driving on forest tracks, unpaved roads and other roads which damage the condition of the tyres or are likely to damage the underbody of the vehicle.

8.- Insurance.

For those drivers who use the vehicle with our permission (and exclusively for them) and with an open contract, we provide insurance coverage in accordance with an automobile liability insurance policy, a copy of which will be provided to you upon request. Such a policy meets the minimum requirements of compulsory insurance and protects the owner of the vehicle and/or any authorised driver against legal claims from third parties for injury to persons or damage to property caused by the use of the vehicle. The conditions of the insurance contract, including territorial restrictions, are incorporated as an integral part of this contract.

9.- Accidents.

You must report any traffic accident, loss, damage or theft of the vehicle to the police immediately and to us within 24 hours. You must not admit responsibility or liability in the event of an accident. You must fill in an accident or theft report form upon request. If you do not comply with this request, the Premium/Contacless CDW, TP, GAT and loss of keys cover will be null and void, and you therefore expressly agree to waive your exoneration of any liability.

Your responsibility will then extend to the amount of the costs, expenses and losses suffered and duly documented by Proa Rent a Car, including but not limited to the cost of repairs, any loss of value, potential loss of rental earnings, such as loss of profit, and towing and storage expenses.

You accept that, in the event of theft or loss, or in the event of serious damage to the vehicle that prevents it from continuing to be driven or its repair being excessively costly or unfeasible, you will have to pay the full market value of the vehicle, which will be set by referring to the retail price in the Ganvam Information Bulletin or similar publication.

You also agree to cooperate with us and our insurance company in any investigation or further legal proceedings.

10.- Personal Property.

We are not liable to you or any passenger for loss or damage to property left in the vehicle during the rental period or thereafter. Such property is entirely your responsibility.

11.- Necessary Documentation.

The necessary and essential documentation needed to pick up the vehicle at the office is as follows:

  1. Current national identity card.
  2. Current credit card.
  3. Driving licence of the contract holder and of the authorised drivers if applicable.

You expressly authorise us to charge you a commission of 10% of the total amount of the rental if you are unable to collect the vehicle because of missing or incomplete documentation or because it is not valid.

12.- Cancellation of the reservation.

In case of cancellation of the free reservation, which is made 24 hours in advance, and in the case of prepaid rentals, Proa Rent a Car S.L. is not responsible and therefore will not reimburse the amounts affected by currency exchange or other expenses or amounts incurred from other bank or financial commissions.

For cancellations received with less than 24-hour notice, Proa Rent a Car will charge 100% of your reservation. You expressly accept this charge and agree that your credit or debit card provided will be charged, expressly waiving any claim or legal action against Proa Rent a Car for this charge. Prepaid amounts will not be refunded.

13.- Legislation and Jurisdiction.

It is our intention to resolve conflicts in an amicable manner. If this is not possible, in the event of a dispute the competent courts will be those of the country in which the undertaking is to be performed, the law being that which applies in said country. The contract may be duly formalised in Spanish and in the other languages available. In case of discrepancy between the translated versions of this contract, the Spanish version will prevail.

BASIC COVERAGE CONTRACT

Hertz

Proa Rent a Car S.L. rents you the vehicle (or, as the case may be, the substitute vehicle) subject to the terms and conditions established in the present contract, which you accept and confirm your compliance with. It is our intention that all the terms of the contract are stated here. Please read them carefully and if you do not understand or agree with any of the points, please let us know before accepting them.

1.- Pick-up and Return.

Proa Rent a Car S.L. delivers the vehicle in good, general and operational condition and free of obvious defects. You are obliged to return it to us in the same condition and with all the documents, parts and fittings to the place indicated and on the date and time indicated in this contract and to pass the corresponding check-in with our staff. In case of failure to comply with your obligations, you authorise Proa Rent a Car S.L. to hold the amounts of the deposit (excess amount or guarantee deposit) as a guarantee for the damages or faults that may become evident upon inspection of the vehicle by the company, without prejudice to subsequent charges if the deposit (excess amount or guarantee deposit) proves to be insufficient. We may take possession of the car again at any time without notice and at your own expense if the vehicle is used in breach of this contract.

2.- Your responsibility.

In the event of loss, damage or theft of the vehicle while it is rented, you will have to pay us, as soon as you are requested, the amount of the costs and losses suffered and duly documented by Proa Rent a Car, including but not limited to the cost of repair, loss of value, loss of rental earnings, such as loss of profit, and towing and storage expenses.

In particular:

  1. Liability for damage to the vehicle is determined by the full market value of the vehicle or its parts.
  2. The liability for loss or damage to the vehicle due to theft is the full market value of the vehicle.
  3. The full market value of the vehicle shall be established by reference to the retail price in the Ganvam Information Bulletin or similar publication.
  4. You agree that we may charge your credit or charge card for the amount(s) listed above and that we may charge you for the actual costs of the repair.
  5. You are fully responsible for any damage that may be caused by placing protruding or hanging objects on the vehicle and for damage to the underbody of the vehicle, damage to wheels, glass, mirrors; loss, theft or breakage of keys and subsequent towing.
  6. The amount stipulated as excess amount will not be applied when the damage, impairment, loss or theft is caused by irresponsible or negligent behaviour, or by malicious or fraudulent intent on the part of authorised or unauthorised third parties.
  7. The amount of the excess amount and the guarantee deposit will be frozen or charged to your credit or debit card at the beginning of the rental contract (*) as a guarantee for the non-diligent use of the vehicle, according to the terms of this contract. You will be liable even if you do not return the vehicle with a full tank of fuel.
  8. The freezing of the deposit or charging of the card is done at the office where the vehicle is collected.
  9. Proa Rent a Car S.L. is not responsible for credit and/or debit card payments, and therefore will not reimburse the amounts affected by currency exchange or other expenses or amounts incurred from other bank or financial commissions.

(*) On the date of confirmation of your reservation and acceptance of the present contract, PROA RENT A CAR S.L. ONLY ACCEPTS CREDIT CARDS..

3.- Our responsibility.

We are liable for damages suffered by you if they are due to negligence on our part. Nothing in these terms shall exclude or restrict our liability to death or injury resulting from our negligence or other liability which cannot be excluded by law.

4.- Amounts charged.

All amounts charged which are listed in the contract, are calculated in accordance with our current rates and based on your intended use of the vehicle. Any unauthorised use may result in additional charges as published in our current rate lists. You agree to pay, as soon as required, the following amounts: (a) The rental price and any additional amounts, such as for extras, delivery and collection, collection from a location other than the pick-up location, and taxes. The minimum rental is for one day; a one-day rental is 24 hours from the start of the rental. If the vehicle is returned more than 119 minutes late, we reserve the right to charge an additional amount equivalent to the applicable daily rate. (b) Any amount for damages set out in clause 2, including any amount which is not part of the excess amount. (c) Refuelling/servicing charge if you return the vehicle with less than a full tank of fuel. (d) Any applicable taxes at the current rate. (e) Any amount for hidden damage to the vehicle caused by the customer through fault or negligence and which cannot be detected with the naked eye on return of the vehicle. (f) In the event of the of failure to return the vehicle to the agreed place and if the client is not present at the check-in with the Proa Rent a Car staff, the company is expressly authorised to charge the amount contracted as excess amount to cover any damages that may be discovered. All amounts charged are subject to final review at the end of the contract. From this moment you hereby authorise us to deduct the charges resulting from this contract from your credit or charge card account. This includes any reasonable legal fees we incur to collect such charges. All complaints or objections to the amounts charged must be reported to us no later than 30 days after the final statement is received, and if none are raised the statement is considered correct.

5.- Violation of traffic rules.

You assume full responsibility for fines and any other circumstances arising from the violation of traffic rules, parking orders or prohibitions during the rental for which you are liable. If Proa Rent a Car has to pay such fines, you accept that we may charge your credit or charge card, during the term of the rental agreement or after returning the vehicle, with the amount of the corresponding fine or fines. An administrative charge of 10% of the fine may also be charged to compensate for the administrative work involved.

6.- Compensation.

To the extent permitted by law, you agree to compensate us for any claims relating to the use of the vehicle, any damages suffered by you, including but not limited to fines and other circumstances referred to in clause 5, or any other matters for which you are responsible. We expressly exclude any liability for any damages whatsoever suffered by you or any third party unless we are at fault.

7.- Terms of use.

You must take care of the vehicle and make sure it is locked when not in use, use the correct fuel and put into use the safety mechanisms installed. You must not allow the vehicle to be used:

(a) to carry passengers in exchange for money; (b) to carry goods in exchange for money, except in the case of trucks and vans; (c) to push or tow any vehicle, trailer or other object; (d) to participate in races, rallies, trials or other contests; (e) while the driver is under the influence of alcohol, drugs or any other substance affecting his consciousness or ability to react; (f) in breach of traffic regulations - you are aware that committing any offence against traffic safety constitutes a breach of this contract; (g) if you do not meet the minimum requirements stipulated in our current price list regarding age and possession of a valid driving licence; (h) by any other person who has not been previously authorised by us and included in this contract and who also does not meet the minimum requirements of Proa Rent a Car regarding age and possession of a valid driving licence. In such cases, you are also responsible for the vehicle in accordance with this contract and to compensate us in accordance with clause 6; (i) for driving between the Islands and outside the Islands. In any event, our prior written consent is required for travel outside the Island on which the vehicle is hired; (j) for subleasing; (k) for driving or being driven in restricted areas including, in particular, on airport runways, airport service roads and associated areas. (I) for driving on forest tracks, unpaved roads and other roads which damage the condition of the tyres or are likely to damage the underbody of the vehicle.

8.- Insurance.

For those drivers who use the vehicle with our permission (and exclusively for them) we provide insurance coverage in accordance with an automobile liability insurance policy, a copy of which will be provided to you upon request. Such a policy meets the minimum requirements of compulsory insurance and protects the owner of the vehicle and/or any authorised driver against legal claims from third parties for injury to persons or damage to property caused by the use of the vehicle. The conditions of the insurance contract, including territorial restrictions, are incorporated as an integral part of this contract.

9.- Accidents.

You must report any traffic accident, loss, damage or theft to the police immediately and to us within 24 hours. You must not admit responsibility or liability in the event of an accident. You must fill in an accident or theft report form upon request. You are obliged to cooperate with us and our insurance company in any investigation or subsequent legal proceedings.

Otherwise you will lose the amount of excess amount which will not be applicable, regardless of whether your behaviour caused the accident, loss, damage, theft, etc.

10.- Personal Property.

We are not liable to you or any passenger for loss or damage to property left in the vehicle during the rental period or thereafter. Such property is entirely your responsibility.

11.- Necessary Documentation.

The necessary and essential documentation needed to pick up the vehicle at the office is as follows:

  1. Current national identity card.
  2. Current credit card.
  3. Driving licence of the contract holder and of the authorised drivers if applicable.

You expressly authorise us to charge you a commission of 10% of the total amount of the rental if you are unable to collect the vehicle because of missing or incomplete documentation or because it is not valid.

12.- Cancellation of the reservation.

In case of cancellation of the free reservation, which is made 24 hours in advance, and in the case of prepaid rentals, Proa Rent a Car S.L. is not responsible and therefore will not reimburse the amounts affected by currency exchange or other expenses or amounts incurred from other bank or financial commissions.

For cancellations received with less than 24-hour notice, Proa Rent a Car will charge 100% of your reservation. You expressly accept this charge and agree that your credit or debit card provided will be charged, expressly waiving any claim or legal action against Proa Rent a Car for this charge. Prepaid amounts will not be refunded.

13.- Legislation and Jurisdiction.

It is our intention to resolve conflicts in an amicable manner. If this is not possible, in the event of a dispute the competent courts will be those of the country in which the undertaking is to be performed, the law being that which applies in the country in which the contract has been signed. The contract may be duly formalised in Spanish and in the other languages available. In case of discrepancy between the translated versions of this contract, the Spanish version will prevail.

Thrifty - Dollar

Proa Rent a Car S.L. rents you the vehicle (or, as the case may be, the substitute vehicle) subject to the terms and conditions established in the present contract, which you accept and confirm your compliance with. It is our intention that all the terms of the contract are stated here. Please read them carefully and if you do not understand or agree with any of the points, please let us know before accepting them.

1.- Pick-up and Return.

Proa Rent a Car S.L. delivers the vehicle in good, general and operational condition and free of obvious defects. You are obliged to return it to us in the same condition and with all the documents, parts and fittings to the place indicated and on the date and time indicated in this contract and to pass the corresponding check-in with our staff. In case of failure to comply with your obligations, you authorise Proa Rent a Car S.L. to hold the amounts of the deposit (excess amount or guarantee deposit) as a guarantee for the damages or faults that may become evident upon inspection of the vehicle by the company, without prejudice to subsequent charges if the deposit (excess amount or guarantee deposit) proves to be insufficient. We may take possession of the car again at any time without notice and at your own expense if the vehicle is used in breach of this contract.

2.- Your responsibility.

In the event of loss, damage or theft of the vehicle while it is rented, you will have to pay us, as soon as you are requested, the amount of the costs and losses suffered and duly documented by Proa Rent a Car, including but not limited to the cost of repair, loss of value, loss of rental earnings, such as loss of profit, and towing and storage expenses.

In particular:

  1. Liability for damage to the vehicle is determined by the full market value of the vehicle or its parts.
  2. The liability for loss or damage to the vehicle due to theft is the full market value of the vehicle.
  3. The full market value of the vehicle shall be established by reference to the retail price in the Ganvam Information Bulletin or similar publication.
  4. You agree that we may charge your credit or charge card for the amount(s) listed above and that we may charge you for the actual costs of the repair.
  5. You are fully responsible for any damage that may be caused by placing protruding or hanging objects on the vehicle and for damage to the underbody of the vehicle, damage to wheels, glass, mirrors; loss, theft or breakage of keys and subsequent towing.
  6. The amount stipulated as excess amount will not be applied when the damage, impairment, loss or theft is caused by irresponsible or negligent behaviour, or by malicious or fraudulent intent on the part of authorised or unauthorised third parties.
  7. The amount of the excess amount and the guarantee deposit will be frozen or charged to your credit or debit card at the beginning of the rental contract (*) as a guarantee for the non-diligent use of the vehicle, according to the terms of this contract. You will be liable even if you do not return the vehicle with a full tank of fuel.
  8. The freezing of the deposit or charging of the card is done at the office where the vehicle is collected.
  9. Proa Rent a Car S.L. is not responsible for credit and/or debit card payments, and therefore will not reimburse the amounts affected by currency exchange or other expenses or amounts incurred from other bank or financial commissions.

(*) On the date of confirmation of your reservation and acceptance of the present contract, PROA RENT A CAR S.L. ONLY ACCEPTS CREDIT CARDS..

3.- Our responsibility.

We are liable for damages suffered by you if they are due to negligence on our part. Nothing in these terms shall exclude or restrict our liability to death or injury resulting from our negligence or other liability which cannot be excluded by law.

4.- Amounts charged.

All amounts charged which are listed in the contract, are calculated in accordance with our current rates and based on your intended use of the vehicle. Any unauthorised use may result in additional charges as published in our current rate lists. You agree to pay, as soon as required, the following amounts: (a) The rental price and any additional amounts, such as for extras, delivery and collection, collection from a location other than the pick-up location, and taxes. The minimum rental is for one day; a one-day rental is 24 hours from the start of the rental. If the vehicle is returned more than 29 minutes late, we reserve the right to charge an additional amount equivalent to the applicable daily rate. (b) Any amount for damages set out in clause 2, including any amount which is not part of the excess amount. (c) Refuelling/servicing charge if you return the vehicle with less than a full tank of fuel. (d) Any applicable taxes at the current rate. (e) Any amount for hidden damage to the vehicle caused by the customer through fault or negligence and which cannot be detected with the naked eye on return of the vehicle. (f) In the event of the of failure to return the vehicle to the agreed place and if the client is not present at the check-in with the Proa Rent a Car staff, the company is expressly authorised to charge the amount contracted as excess amount to cover any damages that may be discovered. All amounts charged are subject to final review at the end of the contract. From this moment you hereby authorise us to deduct the charges resulting from this contract from your credit or charge card account. This includes any reasonable legal fees we incur to collect such charges. All complaints or objections to the amounts charged must be reported to us no later than 30 days after the final statement is received, and if none are raised the statement is considered correct.

5.- Violation of traffic rules.

You assume full responsibility for fines and any other circumstances arising from the violation of traffic rules, parking orders or prohibitions during the rental for which you are liable. If Proa Rent a Car has to pay such fines, you accept that we may charge your credit or charge card, during the term of the rental agreement or after returning the vehicle, with the amount of the corresponding fine or fines. An administrative charge of 10% of the fine may also be charged to compensate for the administrative work involved.

6.- Compensation.

To the extent permitted by law, you agree to compensate us for any claims relating to the use of the vehicle, any damages suffered by you, including but not limited to fines and other circumstances referred to in clause 5, or any other matters for which you are responsible. We expressly exclude any liability for any damages whatsoever suffered by you or any third party unless we are at fault.

7.- Terms of use.

You must take care of the vehicle and make sure it is locked when not in use, use the correct fuel and put into use the safety mechanisms installed. You must not allow the vehicle to be used:

(a) to carry passengers in exchange for money; (b) to carry goods in exchange for money, except in the case of trucks and vans; (c) to push or tow any vehicle, trailer or other object; (d) to participate in races, rallies, trials or other contests; (e) while the driver is under the influence of alcohol, drugs or any other substance affecting his consciousness or ability to react; (f) in breach of traffic regulations - you are aware that committing any offence against traffic safety constitutes a breach of this contract; (g) if you do not meet the minimum requirements stipulated in our current price list regarding age and possession of a valid driving licence; (h) by any other person who has not been previously authorised by us and included in this contract and who also does not meet the minimum requirements of Proa Rent a Car regarding age and possession of a valid driving licence. In such cases, you are also responsible for the vehicle in accordance with this contract and to compensate us in accordance with clause 6; (i) for driving between the Islands and outside the Islands. In any event, our prior written consent is required for travel outside the Island on which the vehicle is hired; (j) for subleasing; (k) for driving or being driven in restricted areas including, in particular, on airport runways, airport service roads and associated areas. (I) for driving on forest tracks, unpaved roads and other roads which damage the condition of the tyres or are likely to damage the underbody of the vehicle.

8.- Insurance.

For those drivers who use the vehicle with our permission (and exclusively for them) we provide insurance coverage in accordance with an automobile liability insurance policy, a copy of which will be provided to you upon request. Such a policy meets the minimum requirements of compulsory insurance and protects the owner of the vehicle and/or any authorised driver against legal claims from third parties for injury to persons or damage to property caused by the use of the vehicle. The conditions of the insurance contract, including territorial restrictions, are incorporated as an integral part of this contract.

9.- Accidents.

You must report any traffic accident, loss, damage or theft to the police immediately and to us within 24 hours. You must not admit responsibility or liability in the event of an accident. You must fill in an accident or theft report form upon request. You are obliged to cooperate with us and our insurance company in any investigation or subsequent legal proceedings.

Otherwise you will lose the amount of excess amount which will not be applicable, regardless of whether your behaviour caused the accident, loss, damage, theft, etc.

10.- Personal Property.

We are not liable to you or any passenger for loss or damage to property left in the vehicle during the rental period or thereafter. Such property is entirely your responsibility.

11.- Necessary Documentation.

The necessary and essential documentation needed to pick up the vehicle at the office is as follows:

  1. Current national identity card.
  2. Current credit card.
  3. Driving licence of the contract holder and of the authorised drivers if applicable.

You expressly authorise us to charge you a commission of 10% of the total amount of the rental if you are unable to collect the vehicle because of missing or incomplete documentation or because it is not valid.

12.- Cancellation of the reservation.

In case of cancellation of the free reservation, which is made 24 hours in advance, and in the case of prepaid rentals, Proa Rent a Car S.L. is not responsible and therefore will not reimburse the amounts affected by currency exchange or other expenses or amounts incurred from other bank or financial commissions.

For cancellations received with less than 24-hour notice, Proa Rent a Car will charge 100% of your reservation. You expressly accept this charge and agree that your credit or debit card provided will be charged, expressly waiving any claim or legal action against Proa Rent a Car for this charge. Prepaid amounts will not be refunded.

13.- Legislation and Jurisdiction.

It is our intention to resolve conflicts in an amicable manner. If this is not possible, in the event of a dispute the competent courts will be those of the country in which the undertaking is to be performed, the law being that which applies in the country in which the contract has been signed. The contract may be duly formalised in Spanish and in the other languages available. In case of discrepancy between the translated versions of this contract, the Spanish version will prevail.

Cancellation Conditions for Reservations

Proa Rent a Car S.L. permits the cancellation of the reservation you made, in accordance with the Terms and Conditions established in this contract, and accepted by you upon booking. We try to list all conditions here. Please read them carefully and contact us before booking if you do not understand or disagree with one of the clauses described.

1. Exercise of your Cancellation Right

The cancellation of your booking is free of charge providing that it is done at least 24 hours before the specified pick-up time which you reported to Proa Rent a Car and which appears in the booking confirmation form.

2. Currency Exchange, Currency Devaluation and other Foreign Commissions

Proa Rent a Car is not responsible and therefore will not reimburse the amounts affected by currency exchange or currency devaluation or other expenses or amounts incurred from other bank or financial commissions. You expressly waive to claim Proa Rent a Car for any of these concepts.

3. Your Liability for the data provided for Reimbursement of the Prepaid Amounts

You are responsible for the correctness of the data provided by you for the reimbursement of the prepaid amounts and relieve Proa Rent a Car of any responsibility for improper use, theft or incorrect or fictitious notifications etc. by yourself or by third parties.

4. Receipt of your cancellation request

The moment when Proa Rent a Car receives your email electronically is deemed to be the time of receipt of the cancellation. We would like to point out that a cancellation is received when we RECEIVE your cancellation request and not when you have sent the email. Proa Rent a Car therefore recommends as a precaution to send a booking cancellation not at the last moment.

5. Cancellations with less than 24-hours notice before rental.

For cancellations received with less than 24-hour notice before the specified pick-up time, Proa Rent a Car will charge you the total price of your booking. You expressly accept that you will be charged this cancellation fee and agree that your credit or debit card provided will be charged. You expressly wave any claim or legal action against Proa Rent a Car for this charge.

6. Legislation and Jurisdiction.

Both contracting parties undertake to accept the case law and the place of jurisdiction for the rental location of the rental car.

In case of discrepancy between the spanish version and the english translation of this cancellation conditions, the spanish version will prevail.

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