Legal note and conditions of use of the website

By accessing the www.proarentacar.com website, the USER assumes the conditions of use and unreservedly accepts, from this access or use, the present legal note and the privacy policy in its latest version, without prejudice to the General Conditions of Contraction which, in its case, are of obligatory fulfilment. Therefore, we recommend that you read these documents before using the services offered by this Website, as well as every time you access the site, as we reserve the right to change, modify, add or remove any part of these conditions at any time.

Simply accessing this Website does not in any way imply the existence of a commercial relationship between the user and the website.

I. WEBSITE OWNER

For the purposes of the provisions of Article 10 of Law 34/2002 of July 11, Services Information Society and Electronic Commerce, the following information is provided about the owner of this website:

  • Website Owner: PROA RENT A CAR S.L.
  • Registered Offices: Calle dels Ferrers, 1, 07500 Manacor, Balearic Islands, Spain.
  • Tax Identification Number B07554769
  • Registry Data: registered in the Commercial Registry of the Balearic Islands, Volume 868, Page 102, Section 3ª, Sheet PM2991, Entry 5

In addition to the registered offices, the following channels are available to users to send their requests, questions or complaints:

II. TERMS OF USE

1. Introduction. On this Website, PROA RENT A CAR offers information about the car rental service, offering users the possibility to make reservations through the website. By accessing and using this website, you agree to be obliged to the conditions set out below, so it is recommended that you read this section carefully before you start browsing.

2. User’s obligations. The Users undertake to use this Website in a lawful manner, in accordance with the provisions of the present conditions and in such a way that they do not harm the rights or interests of PROA RENT A CAR or of any third parties. By way of illustration and in no case limited or excluded to the following, the User also undertakes:

  • Not to engage in activities that are illegal or against public order or good faith;
  • Not to attempt to access, modify, tamper with, or use the accounts of other Users;
  • Not to use the data posted on the website to send unsolicited communications (spam);
  • Not to introduce or to spread false, deceptive, ambiguous or inexact information on the Website, or content which misleads those receiving the information, neither to spread racist, xenophobic or pornographic content, or that relating to terrorist sympathy or going against human rights or the rights of minors;
  • Not to carry out actions that suppose or imply a violation of the intellectual property rights of PROA RENT A CAR or of third parties;
  • Not to cause damage to the physical and logistical systems of PROA RENT A CAR, its suppliers or third parties;
  • Not to introduce or spread computer viruses through the network or use any other physical or logistical systems that could cause the above-mentioned damage.
  • Not to remove, alter, evade or manipulate any safeguard or security system that was installed on the pages of this Website.

3. Liability Waiver. This Website is provided "as is" and its use comes at the User's own risk, therefore, neither PROA RENT A CAR, nor its administrators, workers, suppliers or collaborators will be responsible for damages of any nature, direct or not, that derive from the use of the Website, specifically excluding PROA RENT A CAR, to the full extent provided by Law, any type of guarantee, whether explicit or implicit.

PROA RENT A CAR does not guarantee the availability and accessibility of the Website, although it will make every reasonable effort in this regard. Occasionally, there may be interruptions for the time it takes to carry out the appropriate maintenance work.

PROA RENT A CAR shall not be liable for any damage arising from interference, interruptions, computer viruses, telephone breakdowns or disconnections caused by reasons beyond the control of the aforementioned entity; for delays or blockages in the use of this electronic system caused by deficiencies or overloads in the data processing centre, telephone lines, the Internet system or other electrical systems; nor for any other alteration that may occur in the Users' software or hardware. Nor does it guarantee the absence of viruses, malware, Trojans or any other elements that may cause alterations to the User's computer system, documents, or files, excluding any liability for damages of any kind caused to the User for this reason. Similarly, PROA RENT A CAR will not be liable for damages caused by third parties through unauthorised interference beyond its control.

Neither shall it be liable for any damages caused by the use or misuse of the contents of the Website, nor for the circumstances that may arise from errors, faults or omissions in the information that may appear on the Website provided by the Users themselves or other third parties. PROA RENT A CAR does not assume any obligation or responsibility for those services that it does not directly provide.

4. External Links. Under no circumstances will PROA RENT A CAR assume any responsibility for the contents of the links belonging to a foreign website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity and legality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external links shall not imply any kind of association, merger or participation with the connected entities.

5. Passwords. The passwords to access the accounts of registered Users are personal, confidential and non-transferable. Registered Users are solely responsible for maintaining the confidentiality and security of their account, exclusively assuming consequences of any kind regarding the activities carried out through their account. Users agree to immediately notify PROA RENT A CAR of any violation of the security of their account.

6. Refusal of access and deletion of accounts. PROA RENT A CAR reserves the right to deny access to the Website, as well as to suspend or delete the accounts of Users who do not comply with these conditions; in case of unforeseen technical or security problems; of inactivity of the account for a significant period of time; or in compliance with a requirement and/or a police, judicial or administrative order.

Such deletion or suspension will be made at the sole discretion of PROA RENT A CAR and will not give rise to any type of compensation.

7. Processing of personal data. Users consent to the processing of their personal data to the extent and under the terms indicated in our privacy policy, which is available on the home page of our Website, with this policy also being incorporated into these conditions by way of reference. In said policy, Users will find information on how to exercise their rights of access, elimination, limitation and correction of their personal information, as well as the right to oppose its treatment and portability.

8. Intellectual property and copyright. Without detriment to the contents over which third parties hold intellectual rights, the intellectual property rights of the Website, the domain name, its source code, design and navigation structure and elements contained therein (for example but not limited to, images, sound, audio, video, software, or texts; brands or logos, colour combinations, structure and design, etc.) are the property of PROA RENT A CAR, which has the sole right to use them in any way, and in particular the rights of reproduction, distribution, public communication and transformation, in accordance with the provisions of the current Intellectual Property Law. It is expressly forbidden to reproduce, distribute and publicly disclose, including making all or part of the contents of the Website available, on any medium and by any technical means, without the authorisation of PROA RENT A CAR or, where applicable, of the third parties who hold the intellectual property rights or copyright of the contents concerned. Notwithstanding the above, the user of the website may view the elements of this Website and even print them, copy them and store them on the hard drive of their computer or on any other physical device, provided that this is solely and exclusively for their personal and private use. Those entities or persons who, with the prior authorisation of the owner of this Website, wish to establish a link to it, must guarantee that they only allow access to this Website or service and will not reproduce its contents and services.

9. Invalidity of Clauses. If any clause of these terms of use is declared null and void, it will only affect that provision or the part that has been declared null, with the rest of the terms remaining in force and with that provision or the affected part being deemed not to have been included.

10. Acceptance. Access to the website and its use explicitly implies that each and every one of these terms of use are duly accepted by you.

11. Applicable law and jurisdiction. Without detriment to the rights recognised to consumers by the Royal Legislative Decree 1/2007, of 16th November, the present website will be governed by Spanish law with the exclusion of its conflict-of-law rules and any dispute that may arise from its use or from the services linked to it will be submitted to the jurisdiction and authority of the Courts and Tribunals of the BALEARIC ISLANDS, with the users expressly renouncing their own jurisdiction if they have one.

The European Commission provides an online dispute settlement platform for customers, which can be accessed via the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Version 1.0 – January 2020

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